Man99 Terms & Conditions — Complete Guide in English

1 General Provisions

These Terms & Conditions form a legal agreement between the man99 platform and all its members. By registering on man99, you are deemed to have fully read, understood, and accepted all of these Terms & Conditions.

Man99 is an international online betting platform operating under a valid license, serving users in Bangladesh and select other regions.

Man99 reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email or on-site notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2 Account Registration

Eligibility Requirements

The following eligibility requirements must be met to register on man99:

• You must be at least 18 years of age.
• You must not be a resident of any country or region where online betting is prohibited by law.
• You must not have any existing active or previously cancelled account on man99.
• You must register under your own name — opening an account on behalf of someone else is not permitted.

Registration Process

You are required to provide accurate and complete information at the time of registration. If an account is created using false information, man99 reserves the right to cancel that account at any time and forfeit the balance.

Identity Verification (KYC)

Man99 may request identity verification from any member at any time. The documents typically required are:

• Copy of National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Proof of ownership of the payment method.

One Person — One Account

Only one account is permitted per person, household, device, or IP address. If multiple accounts are detected, all of them will be cancelled and deposited funds may not be refunded.

3 Deposits & Withdrawals

Deposit

The following payment methods are available for depositing funds on man99:

• BKash, Nagad, Rocket (Mobile Banking)
• Bank Transfer
• Accepted Cryptocurrencies

The minimum deposit amount is ৳500 BDT. Deposits are usually credited instantly. If there's a delay, contact support with your transaction reference number.

Withdrawal

Please keep the following in mind when making a withdrawal:

• The minimum withdrawal amount is ৳500 BDT.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.

Currency & Conversion

BDT (Bangladeshi Taka) is the primary currency on man99. For transactions in other currencies, standard exchange rates will apply.

4 Bonuses & Promotions

Man99 offers a variety of bonuses and promotional offers. Each offer has its own specific terms, which are detailed on the offer page.

General Bonus Terms

• Wagering requirements must be met before bonus winnings can be withdrawn.
• The same bonus cannot be claimed more than once.
• A minimum odds requirement may apply to bets placed using bonus balance.
• Bonuses must be used within the specified time limit after they are claimed.
• Man99 reserves the right to modify or cancel any bonus offer at any time.

Welcome Bonus

The man99 welcome bonus for new members is based on your first deposit. Full details — including wagering requirements, validity period, and other conditions — are clearly listed on the bonus page.

Abuse Prevention

If bonus abuse is detected — such as claiming bonuses through multiple accounts or arbitrage betting — man99 reserves the right to cancel the bonuses and suspend the accounts involved.

5 Betting Rules

Bet Acceptance & Cancellation

All bets on man99 take effect only after confirmation. Once confirmed, a bet generally cannot be cancelled. However, man99 may void a bet in the following situations:

• If an event is cancelled or suspended.
• If a bet is accepted due to incorrect odds or a technical error.
• If evidence of match-fixing or corruption is found.

Odds Changes

Man99 reserves the right to change odds at any time. The odds displayed at the time a bet is confirmed are final. Any odds change after a bet is placed will not apply to that bet.

Maximum Bet Limit

Maximum bet limits apply to each event and market. Higher limits may be available for high-roller members — for more details, High Roller View page.

Live Betting Special Conditions

In live betting, internet latency may occasionally cause bets to be accepted at outdated odds. In such cases, man99 reserves the right to void the bet.

6 Responsible Betting

Man99 believes betting is a form of entertainment — not a source of income. To help keep members safe, man99 provides the following tools free of charge:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limits: Set limits on your continuous play time.
• Cooling-Off Period: Take a temporary break of 24 hours to 6 weeks.
• Self-Exclusion: Temporarily or permanently close your account.

If you experience any betting-related issues, please contact our support team or visit the Responsible Gaming Please read the page.

7 Privacy & Data Protection

Man99 treats the protection of members' personal data as its highest priority. Our full policy on data collection, use, and storage Privacy Policy page.

Key points at a glance:

• Members' personal information is never sold to third parties.
• Payment information is secured with SSL encryption.
• Information may be disclosed to authorities where required by law.
• Members can request to view or delete their personal data at any time.

8 Dispute Resolution

If you have a dispute regarding any bet or transaction, contact man99's customer support team first. Most issues are resolved within 24–48 hours.

How to Submit a Dispute

1. Reach us via live chat or email for more details.
2. Include the relevant bet ID, date, and amount.
3. Attach any relevant screenshots or supporting evidence.
4. The man99 team will investigate and notify you of the decision.

If a member is not satisfied with man99's decision, they may escalate the matter to the relevant licensing authority.

9 Account Cancellation & Suspension

Man99 may temporarily or permanently suspend an account under the following circumstances:

• Registering with incorrect or false information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Suspicion of fraudulent activity or money laundering.
• If evidence of underage use is found.
• Disrespectful behavior toward other members or staff.

Self-Initiated Account Closure

You can close your man99 account at any time. Simply notify the support team and complete the withdrawal of any remaining balance before closing.

10 Changes to Terms & Contact

Man99 may update these Terms & Conditions at any time as needed. For significant changes, members will be notified in advance via their registered email.

The most current version of the Terms & Conditions is always available on this page. Check the "Last Updated" date at the top of the page to confirm you're reading the latest version.

Contact Us

If you have any questions about these Terms & Conditions, please get in touch with us:

• Email: support@man99.ws
• Live Chat: Via the chat button at the bottom right of the site